WebTo create a rule to automatically create a ticket in Remedy Service Desk: From the Enterprise Manager console, click Setup, then Incidents and Incident Rules . Click Create Rule Set. On the Create Rule Set page, enter a name and description. Click the Rules tab. As you proceed below, the wizard interface explains various rules and their usage. WebSep 7, 2024 · List of additional products and versions, either BMC products, OS’s, databases, or related products.
How to suppress duplicate tickets in remedy - community.bmc.com
WebTable 3–2 shows Remedy ticket attributes and corresponding Enterprise Manager alert values for ticket creation mappings. Table 3-2 ... Oracle recommends that you use one of the existing templates as the base template. Copy this ticket template to a new file, modify, and register the new ticket template. In most cases, when you modify ... WebApr 8, 2024 · In the Clone Ticket app, click Create clones of this ticket. Enter the number of times to clone a ticket and click Create. You can choose whether to open the tickets automatically after creation. Re-enter the number of times to clone a ticket as confirmation, and click Confirm. A confirmation message displays the number of cloned tickets created. firewall inbound vs outbound
How To Use Remedy Ticketing System? (2024) - kyloot.com
WebSpecify if the ticketing module validates a ticket based on a timeframe. For example, if the ticket details specify that the ticket can only be completed between the hours of 00:00 … WebNov 21, 2013 · This is a captioned (no narration) video outlining the process for submitting a Remedy Ticket per ERMC Policy, (Your results may differ)... WebThe ticketing framework also supports an advanced configuration in which you can obtain and show thee Remedy ticket status in Enterprise Manager. However, this feature is not currently supported pending the resolution of a Remedy product issue. See Advanced Ticketing Configuration for more details. Auto Ticketing etsy chemo hats